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If you are private pay non-emergency medical transportation client you will pay on the day of transport. If you have an established account or signed iTransport Service Agreement you will be invoiced as per the terms of the Agreement.
We currently accept cash, check, or credit card.
To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.
Yes, with advanced notice we work to provide evening and weekend hours.
Because of our busy schedule, drivers will return once your appointment is complete. If you require non-emergency medical transportation outside Gwinnett County or require our drivers to wait, for whatever reason, a “Waiting Fee” will be incurred.
Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.
We will work to accommodate all reasonable requests. Please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.
Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.
We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.
No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.
Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.